Delivering top-notch client service that raises the bar is what every organisation strives for; this is one of the watchwords that drive innovation at Access Bank. Amid the many things that create the Bank stand up out, client service is top of the listing as it continues to create unforgettable experiences, stopping at nil to create every client smiling. This commitment to exceptional service delivery is farther reinforced as the world celebrates Client Service Week.
As a bank that continually sets the pace, Access Bank keeps breaking new grounds daily to ensure customers ever relish unrivalled experiences across all banking and service channels. They’ve consistently delighted customers with a total suite of fast, convenient, and safe digital services such as their USSD banking code and their cutting-edge mobile banking app, Access To a greater extent.
To a greater extent so, the Bank’s commitment to service excellence rings through in the upgrade of their service platforms with new technologies to deliver fifty-fifty faster service to customers. Also, they’ve guaranteed that all failed transactions will be reversed within one business daytime. In the case that reversal time exceeds one business daytime, customers will be entitled to a refund of upward to 5 times the bank transfer fees for that transaction. The bank has thus far held on to its side of the deal.
Commenting on how the bank is creating unforgettable experiences for its millions of customers, Ogor Chukudebelu, Primary Client Experience Officer, Access Bank Plc said, “Beingness seen as fantabulous in the eyes of our customers is not only a want but it is a goal that we work together, every daytime, to accomplish at Access Bank. Spell good service has get a commodity across industries, great emotional connections are the game changers and since inception, we’ve effectively merged both to deliver superior outcomes to all our customers and stakeholders.”
Riding on its hope of delivering service with speed and maximum security, Access Bank has a huge client back up platform ranging from email, text, live chat, WhatsApp, vocalisation ring and a presence on various social media platforms. Through the fusion of engineering and people, the bank continues to deliver stellar client service to customers across its countries of surgical procedure.
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