Job title: Product Specialist – Retail
Company: Omnibiz Africa
Job description: Company Description
At Omnibiz, we’re completely committed to supporting neighborhood organizations and assisting them with exploring the advanced market.
Over 52,000 organizations across the FMCG business have believed us to furnish them with the administrations and important instruments to beat contemporary difficulties in the commercial center. Why? The appropriate response is basic – they accept exactly the same thing that we at Omnibiz accept: for the worldwide economy to flourish, neighborhood organizations should be given the grounds to grow.
As our experience advances, we will keep on supporting nearby organizations, give retailers the vital devices to flourish in the present market, join forces with industry partners, and persistently seek after freedoms to help Africa’s economy grow.
Our work has just barely started and albeit the current outcomes are empowering, we likewise understand that the street ahead is long and brimming with difficulties. In any case, we are amped up for the chances that exist, the pathways we are making, and the organizations we are building connections with.
We are searching for a Product Support Analyst to join our Retail Team on our excursion to guarantee persistent conveyance of astonishing encounters, by;
- Collaborating with cross-useful inward groups to comprehend and construct operational cycles that assistance to determine complex issues and improve the client experience.
- Communicating alterations to the current items/new item contributions and innovation.
- Troubleshooting account issues, heightening issues to cross useful groups when necessary.
- Being adequately inquisitive to go through an early evening time finding the right answer.
- Maintaining item lifecycle changes through precise documentation.
Duties and Responsibilities:
We will depend on you to ensure the two-way input circle among Technology and Business groups is compelling and that the item groups use client bits of knowledge during the item advancement process.
- Be an individual giver and a specialist in the entirety of our endeavors towards the retailers’ experience – Demand and Supply
- Inform and convey new procedures and strategies to improve clients’ involvement in Product Support.
- Work cross practically with Engineers and Product Managers, to advocate key regions for upgrades for high effect issues.
- Proactively discover regions for development, be inventive in looking for the best arrangement, and execute in an ideal and considered manner
- Continuously distinguish openings for effortlessness and scalability.
- Develop and carry out a ceaseless improvement philosophy that will recognize basic regions for development, recognize ideal arrangements, and execute improvement drives inside the organisation.
- Provide information driven experiences and criticism to upgrade inner client experiences.
- Liaise among business and item groups to find solutions to raised and interesting questions
- Track issues/bugs
What you’re bringing locally available:
- Understanding of center business designs and cycles, to empower improvement recommendation.
- Build solid connections and interface with others easily
- Be compassionate and work to comprehend the point of view of the business groups – your customer
- A history for creating and driving significant level help drives starting from the earliest stage and impart new item introductions
- Be acquainted with deft programming improvement and related tools.
- Ability to take on a similar mindset as a Product client and be put resources into clients’ needs.
- Hands-on demeanor, equipped for managing consistent change and having the option to complete things in an opportune and successful manner.
- A proactive attitude and want to make an impact.
- Conduct examination and client interviews on highlight refreshes/upgrades
- Analyze information on the effect of utilization on the businesses
- Collect information to comprehend client conduct and improve business impact.
Bachelor’s Degree in Business or important field.
- 2+ long stretches of expert experience executing operational enhancements in a dynamic, pioneering environment.
- Exceptional relational abilities; solid composed and verbal correspondence skills.
- Good partner the executives abilities are exceptionally required.
- Service situated concentration and capacity to function as a feature of a speedy, superior team.
- Strong hard working attitude, self-starter, capacity to work in quick moving, group situated environment
- Self-inspired and objective headed to run with singular undertakings to meet business needs
- Excellent hierarchical and logical skills.
- Ability to deal with various tasks, focus on errands, and meet requesting deadlines.
- Additional Information
- Exchange thoughts and meet associates from various groups in our dynamic squadsOpportunity
- Expected salary
: Lagos, Lagos State
: Wed, 16 Jun 2021 22:15:15 GMT