Description

Fenix International is a next-generation, end-to-end renewable energy company that does everything from design, manufacturing, sales, financing and customer service. Fenix’s flagship product, ReadyPay Power, is an expandable, lease-to-own home solar system financed through ultra-affordable instalments over Mobile Money. Fenix uses real-time transaction data to create a next-generation credit score to finance power upgrades or other life-changing loans. To date, Fenix has sold over 200,000 ReadyPay Power systems and is growing its product portfolio and geographic coverage to bring power and a wider world of financing to millions of customers by 2020.

Job Description

Location: Victoria Island, Lagos

Department: Product

Job Objective

Fenix International is looking for a dynamic, motivated and disciplined person with a passion for entrepreneurship, renewable energies and financial inclusion to join the team in Nigeria.

Reporting to the Product Portfolio Manager of ENGIE Fenix Nigeria, the Product Associate will mainly ensure the documentation and resolution of product related technical problems, the training of field agents and field research within of a dynamic start-up that evolves at the borders of renewable energy and payment technologies mobile.

Duties

This is in non-exhaustive list, which will be subject to change from time to time

Assist Service Centers and Customer Service Units in problem solving (high-level technical Support) in conjunction with the Solar Home Systems engineering team based in Kampala (Uganda).

Conduct training on Products and 1st level Technical problem solving for operational agents (SEAs,FTLs and CSUs).

Ensure regular updates of training materials, operating procedures, training guides and technical documents related to the Solar Home Systems.

Assist the Product Portfolio Manager in carrying out field studies on the product ranges and user behavior.

Assist the Product Portfolio Manager in the monitoring of key indicators during the launches of the new products.

Prepare detailed Product related reports as required by the Product Portfolio Manager.

Technical:

Must understand product ideation and development processes.

Must be able to qualify and quantify the technical failures on our products by utilizing information from various sources (Service

Center, Sales teams, Call center)    Actively listen and document customer recommendations on product evolution.

Prepare periodic product related reports for key stakeholders.

Provide technical support to CX team on 2nd level technical issues, liaising with the Ugandan technical product team.

Training:

Training of sales teams to ensure adequate knowledge of first level support across the regions.

Regularly update / document FAQs and other knowledge materials based on newly identified product issues including post product launch challenges.

Required Skills & Experience

3-5 years experience in a Product department

Experience with Tableau, SQL or other visualization or data management tools

Good MS Office skills (Word, Excel, PowerPoint)

Good analytical, incident resolution and product management skills

Ability to collaborate with multidisciplinary and diverse teams

Proficiency in English (written and spoken).

Desired Skills and Experience:

Experience with Tableau, SQL or other visualization or data management tools

Experience in writing technical support and user guide on products

Knowledge of mobile payment methods (USSD, Pay As You Go …)

Excellent command of English.

Our Offer

Fenix offers a competitive salary and a fun work environment.

Method of Application

Application Instruction

To apply please send a CV and a cover letter answering the following questions:

Why do you want

to work for Fenix?    What leadership and / or entrepreneurial experience will you bring to Fenix in this role?

What is your vision for Fenix Commercial Strategy across your state?

What will make Fenix commercial strategy unique 5 years from now if you were in this role?

Note

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply

We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

Location