Managing large amounts of inbound and outbound calls in a timely manner.
Following call center Â“scriptsÂ” when handling different topics.
Identifying customersÂ’ needs, clarify information, research every issue and providing solutions.
Identify customersÂ’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Method of Application
Interested and qualified candidates should forward their CV to: email@example.com using the position as subject of email.