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Job title: Manager, Resource Systems


Job description: Job Description Responsible For Defining Application Specification In Response To Evolving Business Needs. Liable For Enhancing The Procedures And Processes Associated With The Operations And Maintenance Of Business Rules For All Downstream BSS Systems In MTNN. Backing The Shareholder Return Strategy By Developing And Implementing Information Systems Processes That Are Aligned To Achieving All Elements On The Business Score Card. (For example Develop Market Share, Grow ICT and Data Revenue, Increase EBITDA Margins, Assure Revenue, CAPEX Returns Management And Net Subscriber Additions). Partake In The Review Of Business Processes (Headcount, Process Optimization, Etc.), To Drive Efficiency Gains To Ensure At Least 5% Reduction In Divisional Budget Year-On-Year. Partake In Annual Budgeting Process For Both Capital And Recurring Expenditure. Serve The Division�s Internal Customers And Provide Solutions To Improve The Customer Experience. Vital Partnerships With MTNN Leadership Team To Drive Awareness On Expected Behaviors And Impact On Non-Compliance On Bottom Line Results And Company Image/Reputation. Drive Planned Strategy For The Successful Delivery Of MTN Group And MTNN Transformation Initiatives Focusing On Customer Centricity. Drive An Increase In MTNN�s Net Promoter Score. Participate In Cross-Functional Work With The Network Group Planning And Operations, Value Streams For Revenue, Finance, Revenue Assurance, Marketing, Sales And Distribution, Enterprise Solutions And MTNN As A Whole Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Key Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service. Keep up Effective Working Relationships With Internal And External Suppliers. Arrange, Coach And Influence External Partners And Essential Support Departments Across MTNN�s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience. Liaise With Vendor/S To Deliver Support And Solutions Manage Vendors And Ensure SLAs Are Met Through Extensive Review/Negotiation Of SLA Agreements. Add To The Development Of Systems Support Management Methodology/Framework To Guide Related Activities Within The IS Division, Defining Standards, Processes, Procedures, Metrics And Operations Requirements. Set up Mechanism And System To Ensure Prompt, Frequent And Appropriate Update Of Business Systems And Coordinate And Lead Team In Delivering Reliable Support Services. Screen And Control All System Installations And Commissioning, Provisioning, Operation And Administration. Create And Maintain An Efficient System Logs And Back Up Procedure And Analyze Trends Of Issues And Problems, As Well As Identify Root Causes For The Dysfunction Monitor The Performance And Availability Of The VAS and Prepaid Systems And Network Elements And Initiate Corrective Actions To Failures In These Systems. Confirm System Problems And Provide Support To Higher-Level Maintenance Personnel. Perform On Site Remedial Support By Investigating And Identifying Reasons For Abnormal Network Conditions. Plan Documentation And Reports, Collecting, Analyzing And Summarizing Information And Trends Including Failed Processes, Stability Studies, Recalls, Corrective Actions, And Re-Validations. Ceaselessly Seek Self-Professional Development To Sharpen Skills And Capabilities In A Versatile And Evolving Digital Landscape. Mentor And Train The Team To Ensure Understanding Of The Objectives And Goals Of The Department, Awareness Of Set Targets/Requirements And Regularly Review Their Training Needs. Survey Performance Of Individual Team Members And Complete Appraisals In Accordance With The Employee Performance Appraisal Procedures And Time Schedules. Occupation Condition Normal MTNN Working Conditions May Be Required To Work Extended Hours Local And International Travel Experience and Training Education: First Degree In Electrical/Electronics, Computer Engineering Or Related Discipline Fluent In English Technical Certifications Related To Application Development Or Database Disciplines Will Be An Advantage Masters Degree In Related Field Will Be An Added Advantage Experience: 6 � 13 Years Of Experience Which Includes: Minimum Of 3 Years� Experience In An Area Of Specialization; With Experience In Supervising/Managing Others Experience Working In A Medium To Large Organization Experience In Operational Support Billing, Customer Care Or Other Resource Systems Within A Telecoms Environment Training: Application Development Methodology Project Management Joint Application Development Problem Solving And Root Cause Analysis Techniques Management Training In Terms Of Planning, Operating, Leading And Controlling Technical Training In All Applications Within The Resource Systems Area Minimum Qualification: BA, BEng, BSc, HND Or BTech

Expected salary:

Location: Nigeria

Job date: Thu, 17 Jun 2021 05:12:25 GMT


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