Job Vacancies in South Africa: Client Service Consultant

  • Full Time
  • Anywhere
  • Posted 3 months ago
  • Remuneration is Attractive


Job title: Client Service Consultant

Company: Aon

Job description: Closing Date 2021/10/29
Reference Number AON211022-2
Job Title Client Service Consultant
Business Unit/Division Aon Risk Solutions
Business Unit Affinity and Personal Lines
Department Personal Lines
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town/City Roodepoort
Job Summary Aon South Africa has a chance for a Client Service Consultant in our Personal Lines division, based at our workplaces in Roodepoort! The job of the customer administration expert is to interface with and stay in touch with the protected customer in regard to the general overhauling of their arrangement through offering guidance and handling and working with the handling of changes just as aiding in the goal of cases grumblings and different questions. This position conforms to our Employment Equity policies.
Key Responsibilities Servicing of customer arrangements generally done through chipping away at Insurer stages and working together intimately with the customer. Offer sufficient and precise guidance to customers with respect to items. Answerable for Retention Interventions. Takes part in a persistent and target driven and favorable to dynamic client maintenance methodology broadly across all items. Answerable for re-broking arrangements where relevant and required. Takes part in upselling procedures. Gives customers relative data (similar examinations) to work with informed choices. Resolves all customer grumblings and inquiries with respect to deals, claims and guaranteeing (support to grave). Resolves endorsing “blunders” with important guaranteeing manager(s). Records and catches and resolves protests for broking and cases (broadly) and in the process gives input in regard of patterns for future amendment. Answerable for or potentially support on inspirations for ex-gratia installments. Answerable for taking care of and fairly researching renounced asserts and furnishing customers with criticism. Takes care of cases advices, for example present case intercession on guarantee that customers are abreast with the progressions in the agreements of strategies and in this manner, guarantee customers are satisfactorily safeguarded. Liaises and haggles with the Portfolio Management Team(s) on customer’s profile, where relevant. Focuses on own work and works independently inside characterized limits. Sticks to the base Quality and Service Standards. Answerable for taking part in business improvement as well as contributing straightforwardly or in a roundabout way to all business advancement endeavors in Aon South Africa.
Minimum Requirements Qualifications: Grade 12. (Matric). An applicable four year certification. An applicable tertiary protection related capability. Enlistment with the FSCA as far as the FAIS ACT. Enlistment as a partner with the IISA. Information: Knowledge of the standards and practices of them are specialized/proficient discipline. Have a functioning information on hazard investigation approaches. Have a decent comprehension of the appropriate administrative climate overseeing the protection business. Have progressed information and expertise in regard of strategy phrasings. Abilities and Attributes: Well-created group working abilities. Great relational connections. Progressed logical, specialized and critical thinking abilities. Progressed logical specialized and critical thinking abilities. Experience: at least 3 to 6 years’ involvement with a comparable or related job. We are an equivalent chance boss and worth variety at our organization. We don’t segregate based on race, religion, shading, public beginning, sex, sex, sex articulation, sexual direction, age, conjugal status, veteran status, or handicap status. We will guarantee that people with incapacities are given sensible convenience to take part in the request for employment or screening, to perform vital occupation capacities, and to get different advantages and advantages of work. If it’s not too much trouble, reach us to demand accommodation.
FAIS Compliance Comply with the pertinent Fit and Proper arrangements as set out in the Board Notice 106 of 2008 gave by the Financial Services Conduct Authority overseeing Financial Advisory and Intermediary administrations Act, 2002 – Determination of Fit and Proper necessities for Financial Service Providers, 2008. Have information and comprehension of the relevant arrangements set out in the General Code of Conduct for Authorized Financial Services Providers and Representatives (as administered by the Financial Services Board, Board Notice 80 of 2003). Have information and comprehension of the relevant arrangements set out in the Short Term Insurance Act No 53 of 1998 and supporting guidelines. Have a comprehension of the arrangements of the Financial Intelligence Center Act (FICA), No 38 of 2001 and corrections thereof.


Aon South Africa (Pty) Ltd and Aon RE Africa (Pty) (Aon) Ltd is glad to be an equivalent chance business. All work is chosen as per Aon’s Employment Equity Policies and Procedures based on capabilities, legitimacy and business need. Inclination will be given to appropriately qualified applicants from assigned gatherings whose arrangements will contribute towards accomplishment of impartial segment portrayal of our labor force and add to the variety of Aon.

Aon saves the right not to make an arrangement to the post as advertised.

© Aon plc. All privileges reserved.


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Expected salary: Remuneration is Attractive

Location: Roodepoort, Johannesburg

Job date: Sat, 23 Oct 2021 23:10:04 GMT

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