Job title: Call Center Agent Inbound or Outbound Centurion South Africa
Company: dependable arrangements
Job description: Description
Global Services Inc. (NYSE: WNS) is a worldwide Business Process Management (BPM) pioneer. WNS offers business worth to 400+ worldwide customers by joining functional greatness with profound space aptitude in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Internationally, the gathering’s over 41,000+ Professionals serve across 60 conveyance communities in 16 nations around the world, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in activity starting around 2003 and fabricated a standing as the business chief for Business Process Outsourcing (BPO) in South Africa, with a developing impression into Africa. Deeply. Experience the way of life of outperformance, commitment, festivity and furthermore add to society through our WNS Cares Foundation, where you have the chance to help significant drives and have an effect in the community.
We are searching for client centered and results-orientated people, with sound critical thinking and relational abilities, to convey powerful answers for clients, to empower assortments and limit awful obligation benefits for our UK-based clients.
KEY RESPONSIBILITIES WILL INCLUDE:
Query Handling (Inbound, Outbound and Back-office)
Investigating and reacting to a characterized scope of client questions or requests, to convey proper, acknowledged goals for customers.
Liaising with interior/outer gatherings to determine client queries
Analyzing and deciphering information on the accessible frameworks to determine client queries
Escalate any inquiries or grievances to the suitable channels to guarantee they are taken care of and settled in an ideal manner.
Provide exact data on items and administrations to clients to guarantee consistency across the organization
Retrieving and refreshing client or organization data on the important frameworks to guarantee precise data is accessible for processing.
Correcting client records dependent on information assembled (for example refreshing client contact subtleties and heightening concerns in regards to missing/anticipated information) to empower issues to be resolved.
Completing a characterized scope of exchanges utilizing indicated cycles to guarantee exact handling of information
Providing normal criticism on work in progress and action levels to your Team Leader through measurements, to guarantee responsibilities are properly overseen and execution guidelines met.
Accurately finishing work trackers consistently to empower jobs to be fittingly allocated.
Keeping cutting-edge on pertinent organization strategy and neighborhood systems to guarantee errands are suitably taken care of, first time right.
QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED:
A Matric endorsement or identical qualification.
Above-normal capability in English is a fundamental requirement
Preference will be given to applicants with experience in managing worldwide clients
at least a half year working involvement with double concentration (administrative center and voice) Agent/Associate job, inside an inbound/outbound contact community environment
Proficiency in the accompanying Microsoft bundles (Word, Excel and Outlook
Requirements * Minumun level of schooling: Grade 12/N4 (Matric)
Availability for movement: No
Availability for change of home: No
- People with handicaps: Yes
- Expected salary
- : Remuneration is Attractive
Location: Johannesburg, Gauteng
Job date: Fri, 22 Oct 2021 22:37:25 GMT
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