Array Job Vacancies At IHS Towers | Jiokcareers Blog

Job Vacancies at IHS Towers

  • Full Time
  • Nigeria
  • Posted 2 months ago

IHS Towers

Job title: Job Vacancies at IHS Towers

Company: IHS Towers

Job description: IHS Towers is the biggest autonomous portable media communications foundation supplier in Europe, Africa and the Middle East. Established in 2001, IHS offers types of assistance across the full pinnacle esteem chain – colocation on possessed pinnacles, sending and oversaw services.

Today IHS Towers has activities in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the new acquisitions of MTN and Etisalat’s pinnacle portfolios in Nigeria, IHS possesses more than 23,300 pinnacles in Africa.

We are selecting to fill the position below:

Job Position: Manager, Telemetry

Job Location: Lagos, Nigeria

About the Job

  • We are presently enlisting for a Manager, Telemetry

. Situated in Lagos, you will oversee testing, acknowledgment, arrangement and organization of frameworks and devices utilized for proficient observing and revealing of organization performance.

Key Roles and Responsibilities

  • Supervise the telemetry group, merchants, and apparatuses specialists on a continuous premise through task of errands, survey of work yields, and input on individual and gathering performance.
  • Oversee last acknowledgment measure for telemetry deployment.
  • Monitor frameworks execution and investigate readings/covers systems.
  • Facilitate preparing and support on telemetry software.
  • Coordinate with sellers/project workers to guarantee establishment is done on schedule and as per required quality standards.
  • Set up RMS necessities and specifications.
  • Execute close down and issuance of Provisional Acceptance Certificates (PACs) for sent frameworks post-test.
  • Execute close down and issuance of Final Acceptance Certificates (FACs) for conveyed frameworks post-test.
  • Manage RMS Service Level Agreements (SLAs) and upkeep agreements.
  • Manage RMS support spare parts and usage.
  • Manage RMS support seller groups working out of the NOC and on the field.
  • Drive RMS joining with the Umbrella Management System (UMS).
  • Continuously evaluate information respectability, precision and legitimacy of systems.
  • Maintain modern vault and documentation around tools.
  • Generate factual reports on network performance.
  • Analyze issues and perform troubleshooting.
  • Drive enhancements to RMS report generation.
  • Oversee testing and approval of all RMS functionalities.
  • Detect and recognize inconsistencies and tangle patterns.
  • Ensure that cycles and strategies are effectively implemented.
  • Rigorously oversee extension to guarantee responsibilities are accomplished inside concurred time, cost and quality parameters.
  • Lead execution of verifications of idea (PoCs) for new telemetry sensors.
  • Oversee execution of IP alarms and GPS battery trackers.
  • Perform different undertakings and obligations as appointed by the Senior Manager, Network Systems.

Experience and Qualifications Required

  • Bachelor’s Degree in IT or some other important discipline.
  • 8 – 10 years’ significant information and experience of telemetry frameworks, sensor advances, and RMS projects, rollout, functionalities, and programming (for example Inala, Aio, Qowiso, Hydromonoit)

Organizational Competencies:

  • Be Bold
  • Customer Focus
  • Innovation
  • Integrity

Functional Competencies:

  • Network Monitoring/Availability/Service Uptime Management
  • Network Tools Administration and Management
  • Complaints Management
  • Service Support
  • Data Analysis and Reporting
  • End-User Support
  • Network Operations Management

Behavioural Competencies:

  • Collaboration and Teamwork

Interested and qualified applicants should:

Job Position: Manager, Service Desk (NOC)

Job Location: Lagos, Nigeria

About the Job

  • We are as of now selecting for a Manager, Service Desk (NOC). Situated in Lagos, you will give functional direction to the Service Desk group in overseeing and keeping up with records of access demands and changes performed across all organization possessed destinations, guaranteeing that exercises of occupants and their delegates are in accordance with legally binding agreements.

Key Roles and Responsibilities

  • Foster an empowering climate for the Service Desk group to proactively address all entrance and change demands through continuous investigation of authentic demands and requests from clients (inhabitants, inward clients, and vendors).
  • Continuously research strategies for improving the effortlessness, productivity and viability of instruments utilized by the Service Desk team.
  • Coordinate exercises and survey yields of direct reports.
  • Identify preparing necessities of the Service Desk group relating to new advancements being utilized or to be conveyed across organization claimed sites.
  • Coach Service Desk colleagues to comprehend the office’s objectives and goals, just as increment attention to set targets/requirements.
  • Drive the proficiency and adequacy of the Service Desk’s entrance and change demand, issue the board, and detailing processes.
  • Analyze Service Desk execution measurements to give helpful experiences which support functional and vital dynamic by management.
  • Conduct standard meetings with Key Account Managers (KAMs) of different inhabitants to distinguish forthcoming new tasks and adjust on IHS’s readiness.
  • Ensure brief ID of individuals, cycle, and device issues by colleagues. Work with the Service Desk group and different units towards accomplishing client care Level Agreements (SLAs) and business execution targets.
  • Notify the Associate Director, NOC at whatever point Service Desk execution edges are in danger or breached.
  • Initiate and carry out thoughts on upgrades to Service Desk functional systems, strategies, functionalities, and management.
  • Establish and keep up with obvious and successful correspondence stations across the Service Desk, more extensive NOC association, and different inside and outside customers.
  • Serve as the general overseer of the Service Desk information base.
  • Continuously research approaches to further develop IHS’s organization performance.
  • Develop best practice techniques for leading access ref and change management.
  • Identify new interfaces, instruments and applications to build adequacy of the SSAR.
  • Continually survey functional and business coherence chances, giving ideal mindfulness and sending moderating initiatives.
  • Perform different undertakings and obligations as relegated by the Associate Director, NOC.

Experience and Qualifications Required

  • Bachelor’s Degree in Computer Science, Information Technology, Engineering, or any important discipline.
  • 9-10 years’ significant experience.

Organizational Competencies:

  • Be Bold
  • Customer Focus
  • Innovation
  • Integrity

Functional Competencies:

  • Analytical Thinking
  • Reporting
  • Site-Access Management
  • Complaints Management
  • Network Monitoring/Availability/Service Uptime-Management
  • Service Support
  • SLA Fulfilment

Behavioural Competencies:

  • Attention to Detail
  • Collaboration and Teamwork.

Interested and qualified applicants should:

Note: Please apply with a refreshed resume/CV.

Expected salary:

Location: Lagos, Lagos State

Job date: Thu, 29 Jul 2021 02:29:35 GMT

Job Location