Job Opening for a Customer Service Representative in Lagos

Job title: Customer Service Representative Job in Lagos

Company: Lagos State

Job description: A management firm that is changing lives of many & empowering them to be employers of labour, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ifako-Ijaye, Lagos

Employment Type: Full-time

Job Summary

• We are hiring a Customer Service Representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Minimum of National Diploma
• 1 – 5 years of work experience.
• Comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.

Remuneration

N150,000 – N200,000 Monthly.

Method of Application

Interested and qualified candidate should send their CV to the “Human Resource Department” via:

Expected salary: 150000 – 250000 per month

Location: Nigeria

Job date: Sun, 07 May 2023 01:23:09 GMT

APPLY FOR THE JOB NOW!!!!