Job Opening for a Customer Service Representative in Lagos

  • Full Time
  • Nigeria
  • 150000 - 250000 per month NGN / Month

Website Lagos State

Job title: Customer Service Representative Job in Lagos

Company: Lagos State

Job description: A management firm that is changing lives of many & empowering them to be employers of labour, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ifako-Ijaye, Lagos

Employment Type: Full-time

Job Summary

  • We are hiring a Customer Service Representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


  • Minimum of National Diploma
  • 1 – 5 years of work experience.
  • Comfortable using computers.
  • Ability to stay calm when customers are stressed or upset.
  • Experience working with customer support.


N150,000 – N200,000 Monthly.

Method of Application

Interested and qualified candidate should send their CV to the “Human Resource Department” via:

Expected salary: 150000 – 250000 per month

Location: Nigeria

Job date: Sun, 07 May 2023 01:23:09 GMT


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