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Description

Job title: IT Assistant – Maiduguri

Company: International Rescue Committee

Job description: The International Rescue Committee (IRC) is among the world’s driving not-for-profit compassionate help and advancement associations. Established in 1933 in line with Albert Einstein, the IRC’s central goal is to help those whose lives and livelihoods have been broken by struggle and fiasco to endure, recuperate and oversee their lives. The association has been at the cutting edge of practically every significant philanthropic drive throughout the previous 80 years. At work today in more than 40 nations and 29 U.S. urban communities, we reestablish security, nobility and desire to millions who are evacuated and attempting to persevere. The IRC drives the route from mischief to home.

Scope:

The IT Department upholds the association’s work by giving dependable and versatile applications and framework of the IRC’s workplaces in the US and all throughout the planet, including numerous innovatively difficult areas. A vital part of this exertion is guaranteeing that Country Programs have the ability to execute and uphold these IT drives adequately the nation over workplaces and in the field sites.

Reporting to the IT Officer the IT Assistant will uphold the IT Officer in giving work area support administrations to end clients, guarantee all printers and scanners and in great working condition and screen the workplace Network framework. This additionally incorporates PCs and end clients’ applications establishments, cell phones designs, establishment and arrangement of organization printers and different PCs peripherals and all perspectives neighborhood space Active Directory management.

A critical part of this job is working intimately with the IT Officer and Country IT Team to guarantee all innovation executions are met.

Position Holder will be situated in Maiduguri while supporting the profound field areas in Gwoza. Monguno and Bama.

Major Responsibilities:

  • The IT Assistant will be basically capable with offering help for our inside clients on the utilization of their work areas, workstations, and printers. Through our tagging framework, by direct contact and the phone. They will furnish clients with answers for questions and issues with their PC equipment and software.
  • Level I Help Desk Support – Including yet not restricted to help with secret key resets, account manifestations, work area and PC assembles and printer support
  • Level II Help Desk Support – Including however not restricted to against infection help, Windows 10 help, Microsoft Office 365 help, general PC, work area and printer fix, and light organization troubleshooting.
  • Enterprise Ticket Management – Work inside our endeavor tagging framework, Service-Now, to give opportune and straightforward client service of all requests
  • Hardware Inventory – This position will work our Global Supply Chain division in imaging, distributing and following all equipment; likewise following and introducing all bought software
  • Preventative Maintenance – Technician will likewise be liable for keeping an eye on basic frameworks to guarantee there are no breaks in business progression and partake in the month to month upkeep “power outage windows”

Various Projects – Position should help on different IT projects as needed

Key working relationships

Position reports to: IT Officer

Position straightforwardly administers: no staff.

Indirectly Reports to: IT Manager

Other interior or potentially outside contacts:

Internal: Nill

External: Vendors

Qualifications

Education: Bachelor’s certificate in Computer Engineering/Science and additionally equivalent

Technical Skills and Experience:

  • At least 1-2 years of significant involvement with IT,
  • Experience working with the accompanying programming: Windows 10 Professional, MS Office 365, Sophos Anti-Virus, Routers, LAN, WAN, VSAT
  • Good specialized composition/documentation skills
  • Must have the option to work with restricted oversight and exercise autonomous judgment in issue solving.

Soft Skills and Competencies:

  • Ability to work amicably with other staff individuals in culturally diverse contexts.
  • Good verbal correspondence and report-composing abilities with the capacity to pass on data successfully in Country official language – English would be ideal to have as an extra working language.
  • Customer and customer focused and administration arranged psyche and disposition, and capacity to work under tension and determinedly do instructions.
  • Proven feeling of expert circumspection, trustworthiness, and capacity to oversee circumstances strategically and to compelling resolution.

Language Skills: Excellent English and other significant Country dialects relational abilities including talking, tuning in, and composing. Information on Hausa will be an additional advantage.

Certificates or Licenses: ITIL or comparative confirmations preferred.

Standards of Professional Conduct

The IRC and IRC laborers should cling to the qualities and standards laid out in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability, as per these qualities, the IRC works and authorizes strategies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and a few others.

Expected salary:

Location: Maiduguri, Borno State

Job date: Wed, 16 Jun 2021 22:27:09 GMT

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