Group Head, Managed Services & Delivery At Interswitch Group

  • Full Time
  • Nigeria
  • Posted 1 month ago

Job title: Group Head, Managed Services and Delivery At Interswitch Group


Job description: Interswitch is an Africa-centered incorporated computerized installments and trade organization that works with the electronic dissemination of cash just as the trading of significant worth among people and associations on an opportune and reliable premise. We began tasks in 2002 as an exchange exchanging and electronic installments handling, and have dynamically developed into an incorporated installment administrations organization, fabricating and overseeing installment foundation just as conveying inventive installment items and value-based administrations all through the African landmass. At Interswitch, we offer novel vocation openings for people fit for assuming key parts and adding esteem in a creative and fun environment.

We are enrolling to fill the position below:

Job Title: Group Head, Managed Services and Delivery

Location: Lagos
Job Type: Permanent
Department: Systegra


  • To support business development by planning the conveyance of arrangements and administrations to clients inside concurred time periods and to the best expectations on time the principal time.


  • Executes on the conveyance of Systegra Corporate Strategy “How to Win” drives in the marketplace
  • Provide visionary authority across all partner gatherings (Internal and External partners gatherings and regulators)
  • Provide administration to accomplish the business and monetary goals for Managed Services Business
  • Develops and drives execution of approaches, methods, and guidelines to help the conveyance of top notch administration to customers
  • Oversees cycle and administration improvement openings guaranteeing key partners across the association are locked in to all the more likely influence on assets while expanding productivity and generally speaking assistance quality
  • Prepares the yearly help conveyance spending plans and drives its implementation
  • Leads and coordinates the undertaking the board and task execution groups to convey client centered administrations in accordance with client specification
  • Builds and keeps up with relationship with key clients to reinforce Interswitch administration conveyance experience
  • Reviews update on project exercises and guarantees execution is in accordance with concurred standard and timeline
  • Provides direction and initiative on project the executives exercises, guaranteeing opportune goal of emergencies and questions, irritating cases (support issues), specialized issues etc
  • Oversees the exercises of the different venture groups and guarantees successful allotment of obligations to accomplish full advancement of resources
  • Leads cross utilitarian group gatherings (Industry verticals, Consumer Segment, GST, Innovation and Product Strategy) for information sharing and data gathering purposes
  • Establishes powerful criticism instrument and guarantees satisfactory usage of input from inward and outside clients to further develop consumer loyalty level
  • Manages the assumptions for the client (interior and outer) concerning project targets, expectations, time spans, and so forth by understanding the key business drivers and their prioritization
  • Ensures intermittent assessment of administration conveyance cycles and norms, benchmarks them against driving practices, makes suggestions as proper and drives compliance
  • Performs pattern investigation on revealed issues, record main drivers and start suitable improvement solutions
  • Prepares and submits reports to the CEO, Systegra and different gatherings on exercises inside the business group
  • Provide vital execution support for Interswitch Country Operations across Africa


  • Bachelor’s Degree in Computer/System/Electrical/Electronic Engineering/Applied physical science/Computer Science or a connected field
  • MBA or Master’s Degree in any science related course is desirable
  • Minimum of 15 years related experience acting in comparative job with somewhere around 5 years at an administrative level
  • Relevant affirmations like PMP (Project Management Professional), Cisco and Microsoft Certifications, Lean Six Sigma and Safe Agile Certification.

How to Apply
Interested and qualified up-and-comers ought to:

Expected salary:

Location: Nigeria

Job date: Wed, 11 Aug 2021 02:49:32 GMT

Job Location