Job title: Director Client Services Account Manager
Job description: Company Description
Common Purpose, Uncommon Opportunity. Everybody at Visa works considering one objective – ensuring that Visa is the most ideal approach to pay and be paid, for everybody all over the place. This is our worldwide vision and the basic reason that joins the whole Visa group. As a worldwide installments innovation organization, tech is at the core of what we do: Our VisaNet network measures more than 13,000 exchanges each second for individuals and organizations all throughout the planet, empowering them to utilize advanced money rather than money and checks. We are additionally worldwide backers for monetary consideration, working with accomplices all throughout the planet to help the individuals who need admittance to monetary administrations join the worldwide economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, commend cooperation, variety, and greatness all through the world. In the event that you have an enthusiasm to have an effect in the existences of individuals all throughout the planet, Visa offers an extraordinary chance to fabricate a solid, flourishing profession. Visa is powered by our group of gifted representatives who ceaselessly increase present expectations on conveying the accommodation and security of advanced money to individuals everywhere on the world. Join our group and discover how Visa is wherever you need to be.
The person in this position will be responsible for the by and large operational customer connections, enhancing execution, distinguishing and empowering new administrations and abilities. The customer advocate inside Visa. The individual will be needed to convey operational greatness to our customers by offering key proactive assistance, backing and counsel that empowers them to improve and change their business execution. They will deal with a scope of complex operational/specialized issues of different degree and take a wide point of view to recognize imaginative arrangements without requiring direction, aside from where heightening to the board is fitting. The individual is viewed as a practical topic master and should have a solid comprehension of our customers’ preparing and Visa’s handling frameworks and assets.
- Act as contact for the customer; give issue the board, proactive distinguishing proof of preparing efficiencies, administration change backing and framework upgrade support.
- Serve as an acceleration point for Regional Signature Clients for specialized operational help of all VisaNet items, administrations, preparing questions and issues.
- Considered the utilitarian master for their customer’s preparing and operational business.
- Conduct ordinary commitment with Clients and offer proactive operational help to guarantee that both the customer and Visa are working in the best and cost effective way while overseeing costs and expanding generally exchange execution (counting approval, clearing and settlement, administrative center processing).
- Develop and oversee transient operational drives, extraordinary ventures and customer driven consistent improvement plans.
- Provide understanding and contribution inside cross useful Visa associations for new or changing items and administrations which may affect their Client.
- Provide important warning, schooling and preparing to the customers in the space of VisaNet operations
- Represents customer business and handling needs to inward and outer partners for help and record arranging activities
- Provides consultancy for onboarding new administrations and items, customer movements, installments preparing tasks, administrations and initiatives
- Stay side by side of new standards, items and administrations, and industry and innovation patterns to have the option to help Visa key objectives and Client initiatives.
- Maintain relationship with Clients to comprehend nearby market needs and patterns and gain knowledge on the need to upgrade the help approach provided.
- Responsible for neighborhood market perspective on operational, administrative and installment frameworks requirements
- Identifying openings for Authorization, charging, debate execution the executives and optimization
- Coordinating, conveying and evaluating customer availability for orders, endeavor and market drives, for example, Business Enhancements
- Serves as the customers’ nonstop mentor and trainer.
- Work intimately with Support Lines and Project Implementation groups to focus on projects, issues goal procedures and have the option to help authoritative objectives.
- Provide operational and specialized help for administration interference/blackout events
- 10+ long periods of accomplishment in customer confronting jobs in the Card Payments Technology industry
- Bachelor’s certificate or identical advanced education, ideally in Computer Science/Information Technology
- Expert information on Electronic Cards Payment Industry frameworks, Visa frameworks including approval and clearing frameworks, customer network, etc.
- Proficiency in Word, Excel, PowerPoint, Outlook, CRM, tools
- Has progressed comprehension of the card installment and information preparing enterprises including industry patterns and undeniable level business drivers.
- Has progressed information on installments innovation items and administrations and what these mean for customers’ business.
- Strong client center, customer backing and customer relationship the executives skills
- Strong capacities in hierarchical, applied, and intelligent issue solving.
- Proven capacity to build up useful working associations with staff and the board at all levels.
- Solid between close to home skills.
- Ability to keep a polite and expert disposition in all dealings.
Location: Lagos, Lagos State
Job date: Wed, 26 May 2021 22:19:38 GMT