Customer Service Officer Job at Owens and Xley Consults

  • Full Time
  • Nigeria
  • Posted 2 months ago

Owens and Xley Consults

Task title: Customer Care Officer Task at Owens and Xley Consults

Company: Owens and Xley Consults

Task description: Owens and Xley is a Small Company Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small company Startup and Set up, Business Plan preparation, Business Process Style and Business Strategy Solution. We understand the role excellent preparation plays in any business and its associated expenses; and the preliminary capital obstacles dealt with by a little business which is why we have actually established services which make sure that little business owners have access to technical abilities however at a portion of the cost

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We are hiring to fill the position listed below:

Task Position: Customer Care Officer

Task Place: Lekki, Lagos
Work Type: Full-time

Duties

  • Open and maintain customer accounts by recording account details
  • Guarantee customers are taken care of in an expert way
  • Willpower product or service issues by clarifying the customer’s problem; figuring out the reason for the issue; picking and describing the very best service to resolve the issue; accelerating correction or change; following up with client and inhouse team to make sure resolution.
  • Recommend possible service or products to management by gathering customer details and studying customer requires based upon feedback looked at.
  • Prepare product or service reports by gathering and examining customer details.
  • Add To team effort by achieving associated outcomes as required.
  • Manage big quantities of inbound calls
  • Identify and evaluate clients’ requirements to accomplish fulfillment.
  • Build sustainable relationships of trust through open and interactive communication.
  • Produce communication design template and standard
  • Willpower customer grievances by means of phone, e-mail, mail or social media
  • Usage telephones to reach out to clients and confirm account details
  • Greet clients warmly and determine issue or factor for calling.
  • Help with positioning of orders, refunds, or exchanges
  • Advise on company details
  • Take payment details and other essential details such as addresses and contact number
  • Location or cancel orders.
  • Put together daily, weekly and regular monthly reports on total customer fulfillment.

Qualifications

  • HND or B.Sc in any associated discipline
  • 2-3 years experience in a customer service role
  • Experience in the style industry is a plus.

Requirements:

  • High level of professionalism
  • Organizational and coordination abilities
  • Result-oriented team gamer with remarkable inspiration and social abilities.

Anticipated salary: Remuneration is Attractive

Place: Lekki, Lagos State

Task date: Fri, 01 Jul 2022 04:58:51 GMT

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