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Job title: Customer Operations Manager – Ericsson


Job description: RESPONSIBILITIES and TASKS: COM is dependable to care for the MS (Managed Services) conveyance operational and monetary execution. The COM point by point obligations are: Monitor and report on the operational and monetary execution of the assistance conveyance unit for a particular client, in light of the WLA prerequisites; Maintain Periodic Formal Governance with the partners to guarantee standard update of significant exercises, drives and WLA KPIs Status; Initiate and drive improvement intends to address operational or monetary execution deviations towards a particular WLA or towards the worldwide benchmark and targets Responsible to get WLA are refreshed and mirroring the worldwide focus conveyance arrangement (counting legally binding degree changes – expenses and execution markers); Responsible to set up the important OLA (Operation Level Agreements) to satisfy WLA necessities and secure that the OLAs are refreshed and followed by the middle; Responsible for tying down 3PP adherence to the conveyance necessities as reflect in the agreement and to heighten deviations or improvement needs to the Sourcing association. Deal with the hand-over of assets, administrations and exercises to the worldwide or local conveyance unit to satisfy or extend the WLA scope, getting that the necessary limit and backing foundation is accessible; Working supportive of effectively to constantly improve the monetary and the operational exhibition of the conveyance units just as the cycles utilized in our conveyance, as a component of Continual Service Improvement drives. Distinguish conveyance patterns in association with conceivable Add on Sales POSITION PROFILE: Qualification and experience prerequisites: Degree in Electronics Engineering/Computer Science. ITIL, PMP, specialized certificates are added benefits. Industry experience: Candidate ought to have important experience of a base 5 years with oversaw administrations and activities in IT or Telecom space Excellent composed and verbal relational abilities; great cooperative person; profoundly energetic self-starter; great relationship manufacturer with solid discretion abilities Experience in Customer Relationship Handling Leadership abilities: Cross Functions Management, Decision Making. Monetary Analysis Skills Strong insightful abilities Experience of initiative; Experience of preparation, plan and command over working exercises; Experience of staff the executives (immediate or spotted line associations); Ability to effectively utilize accessible authoritative, monetary and HR; Ability to organize bunch work; Ability to set up cross-practical associations inside an organization. Great show abilities Influencing abilities Good English level Core Competencies: Deep comprehension of the oversaw administration conveyance business prerequisites; Experience in execution and quality administration programs carried out in administrators day by day schedules; Focused on Customer business needs; Focused on Quality Service Delivery; Proficient in composed and communicated in English as a business language; Able to impart plainly in project group and the board conditions. Solid scientific abilities Will address an or more: Familiar with Ericsson Service Delivery Portfolio for Managed Services; Familiar with Ericsson Service Delivery Processes for Managed Services; Familiar with Ericsson estimation devices;

Expected salary:

Location: Nigeria

Job date: Thu, 17 Jun 2021 05:11:56 GMT


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