Job title: Client Service Officer
Job description: To deal with customers’ enquiries, grievances, and solicitations while guaranteeing brief goal (Group-wide). Proactively and responsively strategically pitch the Group’s items.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: No Experience/Less than 1 year
Location: Lagos Island
Control really take a look at books:
- Attend to telephonic inquiries in regards to check books.
Control Automated Teller Machine (ATM) cards:
- Receive and handle ATM cards as indicated by set down arrangements and procedures.
- Ensure the ATM cards are locked away overnight.
- Dispatch and get ATM cards to/from away branches.
- File ATM cards in got date order.
- Handle held ATM cards as per set down procedures.
- Perform day by day adjusting of ATM cards related to the Asset Custodian
- Attend to all telephonic enquiries in regards to ATM cards.
- Issue off-cycle proclamations at the client’s occasion and accept charges as appropriate
- Keep records of all source guidelines from customers
- Identify strategically pitching and relocation openings and sell items/administrations reactively.
- Participate in strategic deals/promoting exercises as required.
- Attend to all annuity enquiries
- Processing of customer withdrawal application.
- Processing of customer change of record data and signature
- Processing of NSITF transfer.
- Processing of perished individual advantage withdrawal.
- Print articulation of record and enlistment authentication for the client
- Cross sale.
- Render day by day covers the relevant platform.
- Attend to all Asset the executives enquiries
- Processing of customer subscription.
- Processing of customer redemption
- Processing of customer change of record information.
- Processing of expired individual redemption
- Print explanation of record and enrollment testament for the client
- Dispatch all archives to the proper unit after execution
- Cross sale
Preferred Qualification and Experience
- A Bachelor’s Degree in any related field
- 0 – 2 years banking experience, ideally interfacing with customers.
- Strong relationship the board background.
- Experienced in maintaining the most significant levels of service.
- Experience in finishing credit applications successfully.
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Job date: Thu, 09 Sep 2021 23:00:57 GMT