Client Service Officer

  • Full Time
  • Nigeria
  • Posted 1 month ago

Job title: Client Service Officer


Job description: To deal with customers’ enquiries, grievances, and solicitations while guaranteeing brief goal (Group-wide). Proactively and responsively strategically pitch the Group’s items.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Location: Lagos Island

Control really take a look at books:

  • Attend to telephonic inquiries in regards to check books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards as indicated by set down arrangements and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and get ATM cards to/from away branches.
  • File ATM cards in got date order.
  • Handle held ATM cards as per set down procedures.
  • Perform day by day adjusting of ATM cards related to the Asset Custodian
  • Attend to all telephonic enquiries in regards to ATM cards.


  • Issue off-cycle proclamations at the client’s occasion and accept charges as appropriate
  • Keep records of all source guidelines from customers

Reactive selling:

  • Identify strategically pitching and relocation openings and sell items/administrations reactively.
  • Participate in strategic deals/promoting exercises as required.

SIPML Management:

  • Attend to all annuity enquiries
  • Processing of customer withdrawal application.
  • Processing of customer change of record data and signature
  • Processing of NSITF transfer.
  • Processing of perished individual advantage withdrawal.
  • Print articulation of record and enlistment authentication for the client
  • Cross sale.
  • Render day by day covers the relevant platform.

SIAML Management:

  • Attend to all Asset the executives enquiries
  • Processing of customer subscription.
  • Processing of customer redemption
  • Processing of customer change of record information.
  • Processing of expired individual redemption
  • Print explanation of record and enrollment testament for the client
  • Dispatch all archives to the proper unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A Bachelor’s Degree in any related field
  • 0 – 2 years banking experience, ideally interfacing with customers.
  • Strong relationship the board background.
  • Experienced in maintaining the most significant levels of service.
  • Experience in finishing credit applications successfully.

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Expected salary:

Location: Nigeria

Job date: Thu, 09 Sep 2021 23:00:57 GMT

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