Job title: Back Office Support Lead
Job description: Ikeja Electric is hoping to recruit qualified applicants as Back Office Support Lead in Lagos, Nigeria. Job Purpose Responsible for all related back-end capacities going from handling of raised complaints� �from all touch focuses, demand from clients done distantly, investigating with different divisions to guarantee goal, carrying out stage changes and guaranteeing that there�s operational cooperative energy up to goal and input to clients. Obligations Escalation Management:�Responsible for preparing explicit objections got by the CCRs across different touch focuses. The grumblings took care of by the administrative center group are grievances that require second level checks verification and approval before ensuing handling. Administration Scheduling:�Responsible for spooling, approving, grouping and planning PPM/AMI protests to the specialized help group just as refreshing criticism and goal focuses. Pre-authorization:�Act as the focal ordering and dispatch point for installment related grievances through all installment channels. This includes approving cases, bunching installment receipts and merging grumblings for preparing by the depository group. Application Management:�Ensure that all Customer Care applications and entrances are working and are refreshed as proper just as raising and circling back to merchants/specialist co-ops to guarantee that personal time are settled and these applications/gateways are available consistently. Qualification Review:�Review and approve all entrance and framework accreditation demands before approval by the Head Customer Care. Data Support:�Provide first level help for the client care group in getting to data with prohibitive access rights. This gives some type of control in the touchy data stream. Go about as brokers between Ikeja Electric and all merchants/workers for hire in conveying objection patterns, featuring likely banners to and from clients for a faster goal. Installment Processing:�Liaison with Channel accomplices (FCMB, ETOP, QUICKTELLER, BAXIBOX and so forth) in verifying, approving protests and client installment guarantees just as giving criticism by means of supported stages. UAT Management:�Coordinate and administer all User acknowledgment tests before the organization of any application, programming or delicate instrument to be utilized by the group. Working with cross practical groups/offices in guaranteeing that grievances raised from the Frontlines across all touch focuses are taken care of instantly and given suitable goal inside endorsed time periods. Stage Monitoring:�Acts as the first level confirmation faculty by checking and guaranteeing information honesty on all client information input stages via completing minds the Customer information entered across different touch focuses, checking its rightness and hailing all exemptions. New Service Maintenance Support: Supports the new assistance group by: Managing a data set of day by day meter establishments Analyzing meter establishment reports and hailing all exemptions Authenticating and checking demands for the �stop-billing� measure which guarantees that the new prepaid clients quit getting post-covered bills Consistent contact with IT and Billing to support a successful upkeep entry. Contact with cross practical groups in guaranteeing that all gateways and stages supporting activities of the new assistance group are operational. Guaranteeing that all upkeep are sent before the due date and circling back to important partners to guarantee that they are handled ideal. Completing any remaining capacities as assigned in accordance with accomplishing the departmental goals Minimum capabilities Relevant four year certification with at least 8-10 years significant work insight in an administrative center situation in an assistance organization Technical Competencies Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access) Good Data Analytic Skills Good Data show abilities Versatile and great working information on stages and application the board Behavioral Competencies Ability to work under tension and perform various tasks viably. Great Verbal correspondence and relational Skills. Scrupulousness.
Job date: Thu, 17 Jun 2021 02:41:52 GMT