Job title: Agent-Guest Relations
Job description: Posting Date Jul 27, 2021
Job Number 21081898
Job Category Rooms and Guest Services Operations
Location Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International arrangement of brands incorporates both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s leader image with in excess of 500 worldwide areas, is propelling the specialty of facilitating so our visitors can travel splendidly. As a host with Marriott Hotels, you will assist with keeping this guarantee by conveying premium decisions, modern style, and very much created subtleties. With your abilities and creative mind, together we will develop and rethink the fate of travel.
JW Marriott is important for Marriott International’s extravagance portfolio and comprises of in excess of 80 lovely properties in entryway urban communities and unmistakable hotel areas all throughout the planet. JW accepts our partners start things out. Since, in such a case that you’re cheerful, our visitors will be glad. That’s all there is to it. Our lodgings offer a work experience not at all like some other, where you’ll be essential for a local area and partake in a genuine brotherhood with a different gathering of colleagues. JW sets out open doors for preparing, advancement, acknowledgment and above all, where you can truly seek after your interests in an extravagance climate. Treating visitors astoundingly begins with the manner in which we deal with our partners. That is The JW Treatment™.
Supply visitors with headings and data in regards to property conveniences, administrations, and long periods of activity, and neighborhoods interest and exercises. Contact fitting individual or office (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as important to determine visitor call, solicitation, or issue. Circle back to visitors to guarantee their solicitations or issues have been met agreeable to them. Get, record, and hand-off messages precisely, totally, and clearly. React to exceptional solicitations from visitors with extraordinary necessities. Convey VIP appearances to assigned staff for escort and conveyance of amenities.
Follow all organization approaches and methodology; report mishaps, wounds, and dangerous work conditions to chief; guarantee uniform and individual appearance are spotless and proficient; keep up with classification of exclusive data; ensure organization resources. Welcome and recognize all visitors as indicated by organization principles; expect and address visitors’ administration needs; thank visitors with real appreciation. Talk with others utilizing clear and expert language; answer phones utilizing fitting manners. Create and keep up with positive working associations with others; support group to arrive at shared objectives. Follow quality affirmation assumptions and norms. Recognize and suggest novel thoughts, advancements, or cycles to increment hierarchical proficiency, efficiency, quality, security, as well as cost-investment funds. Stand, sit, or stroll for an all-inclusive timeframe or for a whole work shift. Move, lift, convey, push, pull, and spot objects weighing not exactly or equivalent to 10 pounds without help. Perform other sensible occupation obligations as mentioned by Supervisors.
Marriott International is an equivalent chance boss. We put stock in employing a different labor force and supporting a comprehensive, human first culture. We are focused on non-separation on any ensured premise, like incapacity and veteran status, or some other premise covered under material law.
Location: Lagos, Lagos State
Job date: Wed, 28 Jul 2021 23:07:46 GMT