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Account Delivery Manager (ic5) – Cross Industry At Microsoft Nigeria

  • Contract
  • Full Time
  • Nigeria
  • Posted 2 months ago

Job title: Account Delivery Manager (ic5) – Cross Industry At Microsoft Nigeria

Company:

Job description: Microsoft Corporation is an American worldwide innovation organization with base camp in Redmond, Washington. It creates, produces, licenses, supports, and sells PC programming, shopper hardware, PCs, and related administrations. Its most popular programming items are the Microsoft Windows line of working frameworks, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

At Microsoft our main goal and qualities are to help individuals and organizations all through the world understand their full potential.

We are enlisting to fill the position below:

Job Title: Account Delivery Manager (IC5) – Cross Industry

Job number: 1104518
Location: Lagos, Nigeria
Travel: 0-25 %
Employment: type Full-Time
Profession: Consulting Services
Role type: Individual Contributor

Job Description

  • Microsoft Consulting Services helps Microsoft clients all throughout the planet get the best results from their interests in the most recent Microsoft cloud advancements. We center around engaging clients on their computerized venture, from imagining additional opportunities to conveying arrangements that outcome in designated business results and an extraordinary client experience.
  • As an Account Delivery Executive (ADE) you will be the essential accomplice for both the business account group and the client that presents to Microsoft’s own proficient administrations groups to convey and uphold advanced change answers for our customers.
  • As the Microsoft’s business advances from selling and building singular items to turning into the key advanced change stage and accomplice of decision, you will lead Microsoft Consulting Services groups in the conveyance of those arrangements and be a vital piece of our client’s success.

Responsibilities
Customer Relationships:

  • Creates an essential relationship with key partners inside enormous, testing or potentially complex client associations (e.g., level 1, worldwide, high administrations volume, high income age, complex change, key records), including the data innovation (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) pioneers, just as innovation experts, to empower quality assistance execution and conveyance. Lays out techniques and objectives for extending client connections past the current administrations and supports contract proprietors and searches out new client opportunities.
  • Synthesizes and consolidates different bits of knowledge across groups and specialty units, and client industry in regards to business and data innovation (IT) targets, needs, and procedures for profoundly noticeable and complex client association (e.g., level 1) to create and deal with the conveyance of an exhaustive assistance conveyance plan, and use capability to mentor others to do likewise. Imparts current perspective on administrations (backing and Microsoft Consulting Services [MCSs]) to client chiefs on normal cadence.
  • Drives the case for change to assist clients with developing their data innovation (IT) development, drives useful utilization of Microsoft items, and empowers and supports IT to make the business more compelling. Presents the essential business and specialized requirement for change, just as experiences from competitors.

Internal Relationships and Coordination:

  • Develops norms and best practices for interfacing openings, questions, as well as issues from the most noticeable or potentially testing client associations with complex inward Microsoft specialized/deals teams.
  • Orchestrates groups to address, utilizing an expansiveness of specialized information to distinguish a wide arrangement of inside groups in intricate or one of a kind client circumstances. Directions with inward groups to set up accountabilities to drive client outcomes.

Portfolio Management:

  • Manages an enormous record portfolio (e.g., $10-20 million) of Microsoft Consulting Services (MCSs) conveyance (through Project Managers), and is responsible for Premier/Unified Support contracts (through Technical Account Managers [TAMs]) including an intricate scope of contributions, inner groups, and additionally client stakeholders.
  • Drives activity to extend the portfolio and drives utilization. Pushes effect and achievement of others through commitments to different teams.

Business Growth:

  • Innovates and carries out long haul, key plans, in organization with Sales and different Services faculty, to set out new open doors and feasible development for client accounts across the overall record portfolio.
  • Supports the end of arrangements and agreement restorations for exceptionally unpredictable and noticeable client accounts (e.g., level 1) by arranging, sharing long haul client needs with Sales and Account groups, planning on impending undertaking plans, and repeating contract scoping.
  • Contributes to and impacts account anticipating portfolio.

Delivery:

  • Manages the course of arrangement conveyances and impacts others to tie down assets to follow through on client contracts.
  • Ensures conveyance administrations for clients across the administrations lifecycle (from improvement to help) lifecycle, including imagining, arrangement advancement, administration conveyance arranging, cloud utilization and use, administration conveyance the board, occurrence the executives/accelerations, and proactive remediation services.
  • Leads controlling council gatherings with key clients to examine progress toward conveyance success.

Consumption:

  • Contributes to utilization exercises, distinguishes examples of utilization holes, and drives utilization for complex clients (e.g., level 1) by recognizing blockers to utilization objectives and empowering clients, through inner groups, to get the full worth of their purchases.

Escalations:

  • Implements or is responsible for heightening administration measures. May resolve issues recognized and heightened by the venture group as well as the client in regards to conveyance issues through coordination and impact with senior level inward and additionally client partners. May keep up with mindfulness and stay educated on basic help issues.

Business Management:

  • Collaborates with Sales to help contract arrangement, mark, consistence, and execution from bargain endorsement to invoicing and conclusion. Oversees spaces of financial duty inside portfolio, remaining inside spending plan while driving commitment benefit and hazard management.

Other:

  • Embody our way of life and values

Qualifications
Required/Minimum Qualifications:

  • Bachelor’s Degree in Computer Science, Business Management, or related field AND 8+ years administration conveyance and customer confronting experience
  • OR Master’s Degree in Computer Science, Business Management, or related field AND 6+ years project the executives, administration conveyance and customer confronting experience
  • OR identical experience.

Additional or Preferred Qualifications:

  • Bachelor’s Degree in Computer Science, Business Management, or related field AND 12+ years project the board, administration conveyance and customer confronting experience
  • OR Master’s Degree in Computer Science, Business Management, or related field AND 8+ years project the executives, administration conveyance and customer confronting experience
  • OR comparable experience.
  • 6+ years account the board experience.

How to Apply
Interested and qualified applicants should:

Note: Microsoft is an equivalent chance boss. All certified candidates will get thought for work regardless old enough, heritage, shading, family or clinical consideration leave, sex personality or articulation, hereditary data, conjugal status, ailment, public beginning, physical or mental handicap, political association, secured veteran status, race, religion, sex (counting pregnancy), sexual direction, or some other trademark ensured by relevant laws, guidelines and laws.

Expected salary:

Location: Lagos, Lagos State

Job date: Thu, 05 Aug 2021 00:32:26 GMT

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