Keep up to date with the latest news


You may wish to understand how to cancel an order on Jumia for a variety of reasons.

Normally, you may simply login to your Jumia account and cancel an order in the order area if you no longer require it, but owing to high volume and sometimes machine learning issues, the order may refuse to be cancelled.

Whatever the case may be, one thing is certain: you no longer desire the product.


Please follow the easy steps below to cancel your Jumia Order Online:

1. Go To Your Jumia Account And Log In.

  • To be able to cancel an order on Jumia, you must be a current Jumia client who has placed an order.
  • To get started, simply log into your Jumia account.
  • Select Where Your Name Appeared from the drop-down menu. In the upper right hand corner
  • Then scroll down to ORDER.

2. In The Drop-Down Menu, Choose ORDERS.

A button called “ORDERS” appears in the drop-down menu where your name appeared; click it to go to the next step.

3. To The Right Of The Item, Click SEE DETAILS.

On the order page, you can see a list of all the things you’ve purchased as well as those you’ve requested but haven’t received yet.

  • To cancel a product, go to SEE DETAILS and choose the product you wish to cancel.
  • When you click SEE DETAILS, you’ll be sent to the product page, where you can CANCEL ITEM or TRACK MY ITEM.

4. Select CANCEL ITEM From The Drop-Down Menu.

To cancel an item, click the CANCEL ITEM button and you’ll be sent to a page where you’ll be asked to provide a reason.

5. Submit After Selecting A Reason

From the drop-down menu, choose a plausible reason for the cancellation and submit.

6. Verify That The Cancellation Was Successful By Checking Your Order Section Or Email.

Jumia will send an email verifying the cancellation if it was successful. Or, check your order area to see if the cancel order has been moved to CLOSED ORDERS.

NOTE: You can only cancel your order before it is sent. You cannot cancel an order once it has been dispatched through the website’s order section.

However, if all possible means to cancel your order through the order section on Jumia fails, you can do so by contacting them through Live Chat, Call or by Rejecting the order once contacted by the delivery agent.

If your payment method is Cash on Delivery, you will not be charged anything; however, if your payment method is prepaid and your ordered item has already been paid before you decide to cancel the transaction, will automatically reverse the money to your JumiaPay account wallet.

Although it may take 1-4 business days for the money to appear in your JumiaPay wallet, from which you can withdraw to your local bank, this is not always the case. They will contact you if additional information is required for any reason.

video  on how to cancel your order on jumia.


Oh hi there 👋
It’s nice to meet you.

Sign up to receive awesome job opportunities and career development contents in your inbox, every month.

We don’t spam! Read our privacy policy for more info.